Shipping policy
Thank you for choosing Lumeire for your fragrance needs. We are delighted to offer delivery services to the UK. For orders surpassing £50, delivery is free of charge.
Our commitment is to dispatch all orders within 1-2 working days, ensuring that you receive your desired fragrances in a timely manner.
While we strive to provide seamless delivery experiences, we acknowledge that there may be occasional shipping delays. We apologize for any inconvenience caused and sincerely appreciate your understanding. To ensure a smooth holiday shopping experience, we encourage you to place your orders as early as possible to avoid any potential disappointment.
As soon as your order ships, we will promptly send you a confirmation email, keeping you informed every step of the way.
Return and Refund Policy
Thank you for shopping with us. We value your satisfaction and aim to provide a hassle-free refund process. Please carefully review our policy outlined below:
1. Returns and Eligibility:
- You are eligible for a refund within 14 days from the date of delivery if the product is in good condition.
- Before returning the item, we require evidence of any faults or defects. This could include clear photographs or videos
2. Refund Enquiries:
- If you wish to initiate a refund, please send an email to Lumeire.uk@gmail.com with the subject line "Refund Enquiry."
- In your email, provide the following details:
- Order number
- Product name and quantity
- Reason for refund request
- Supporting evidence of any faults or defects
3. Refund Process:
- Once we receive your refund request, we will review the information provided.
- If your request meets the eligibility criteria and is approved, we will notify you via email.
- Please allow 3-5 working days from the receipt of the returned goods for us to process the refund.
4. Refund Method:
- Refunds will be issued through the original payment method used during the purchase.
- If the original payment method is not available, we may offer alternative refund options at our discretion.
5. Return Shipping:
- If the refund is approved, you will be responsible for shipping the item back to us.
- We recommend using a reliable shipping service with tracking and insurance for your protection.
- Return shipping costs will be borne by you unless the item is determined to be faulty or defective.
6. Exceptions:
- Please note that certain items may be exempt from our refund policy, such as personalized or customized products.
- Additionally, products that show signs of misuse, damage, or alteration may not be eligible for a refund.
7. Policy Updates:
- We reserve the right to modify or update this refund policy at any time without prior notice.
- Any changes will be effective immediately upon posting the updated policy on our website.
If you have any further inquiries or require additional assistance, please do not hesitate to contact us via email at lumeire.uk@gmail.com. Our dedicated team will be more than happy to assist you.
Thank you again for choosing Lumeire. We look forward to serving you with exquisite fragrances and exceptional customer service.
